New system installations come with a 1-year manufacturer’s
parts only warranty.
In the warranty period, a maintenance plan is offered to cover the labour component. This is obviously at a reduced cost as the manufacturer covers parts.
After this period, a customer has the opportunity to renew this contract with Voicedata Services and will receive a renewal notice. Customers who have not dealt with Voicedata Services before, or who have purchased the system from another company are also welcome to enter a maintenance contract with us, (after the initial service call and possibly a site audit.)
Our maintenance customers will receive:
- Priority over non-maintenance customers.
- Peace of mind.
- Discounts on hardware and cabling.
- Pre-approved credit limit for smaller item orders with us.
- Coverage of Parts and Labour
Maintenance Plans can be tailored to meet the individual requirements of your business. We provide service when you need it, where you need it, expertly and cost-effectively, covering every aspect of your PABX maintenance.
When you enter into a "Voicedata PABX service contract" you tell us how quickly you want us to respond, the days and hours you want coverage and you can even differentiate between urgent and more general servicing. For further information please contact us.